- +1 (617) 331-3015
- +1 (646) 645-5958
- +1(401)359-0585
- info@pgmedicallogistics.com
At Princely Grace LLC and Princely Grace Medical Logistics, we understand that schedules may change. This Refund & Cancellation Policy explains the procedures for cancelling, rescheduling, and requesting refunds for our transportation, courier, and logistics services. Our goal is to provide fair, transparent, and reliable service while minimizing disruptions for both our customers and our operations.
By booking our services, you agree to the terms outlined in this policy.
Transportation and delivery services are scheduled based on vehicle availability, driver schedules, service locations, and operational capacity.
A reservation is considered confirmed only after it has been accepted by Princely Grace LLC and Princely Grace Medical Logistics. Customers are encouraged to carefully review their booking details and notify us immediately if any information is incorrect.
If you need to cancel a scheduled service, we ask that you notify us as soon as possible. Early notice allows us to adjust schedules and accommodate other customers.
Cancellation requests may be submitted by phone or email during our normal business hours.
Failure to notify us before the scheduled service may result in a cancellation fee or may affect eligibility for a refund.
We understand that appointments and travel plans may change. Whenever possible, we will make every effort to accommodate requests to reschedule transportation services.
Rescheduling requests are subject to vehicle availability, driver schedules, and operational capacity. While we strive to honor all requests, we cannot guarantee that the same date or time will always be available.
Refund eligibility depends on the circumstances of each booking.
A refund may be considered when:
A service cannot be provided due to circumstances within our control.
A duplicate payment has been made.
An incorrect charge has been processed.
A booking is cancelled in accordance with this policy.
Refunds will generally not be provided for services that have already been completed or when delays or cancellations result from circumstances beyond our reasonable control.
If a refund is approved, it will be issued using the original payment method whenever possible. Processing times may vary depending on your financial institution or payment provider.
Although we strive to provide timely transportation, delays may occasionally occur due to factors outside our control, including:
Heavy traffic
Road closures
Severe weather
Vehicle breakdowns
Public emergencies
Government restrictions
Accidents
Unexpected operational issues
We will make reasonable efforts to notify customers of significant delays and provide updated arrival information whenever available.
Princely Grace LLC and Princely Grace Medical Logistics reserves the right to cancel or postpone services when necessary to protect the safety of our customers, employees, and the public.
Examples include:
Unsafe driving conditions
Natural disasters
Mechanical failures
Staffing emergencies
Public safety concerns
Situations beyond our reasonable control
When appropriate, we will work with customers to reschedule the service or discuss available refund options.
Customers are responsible for:
Providing accurate booking information.
Being available at the scheduled pickup location.
Notifying us promptly of any scheduling changes.
Providing accurate contact information so we can communicate regarding delays or schedule changes.
Failure to meet these responsibilities may impact refund eligibility.
Princely Grace LLC and Princely Grace Medical Logistics is not responsible for losses resulting from missed appointments, business interruptions, or other indirect damages caused by delays, weather conditions, traffic, or circumstances beyond our reasonable control.
Nothing in this policy limits any rights that cannot legally be excluded under applicable law.
We may update this Refund & Cancellation Policy periodically to reflect changes in our services or business practices. Any revisions will become effective immediately upon publication on this website.
We encourage customers to review this policy periodically.
If you have any questions regarding this Refund & Cancellation Policy, please contact us:
Princely Grace LLC and Princely Grace Medical Logistics
Address: 11 Hazael St #1, Providence, RI 02908
Phone: +1 (646) 645-5958 / +1 (617) 331-3015
Email: info@pgmedicallogistics.com
Last Updated: July 28, 2026
